Service Business Rules view

Configuration Services Service Business Rules Service Business Rules view

The Service Business Rules view displays the service business rules that exist at the current scope level. Use a service business rule to associate a hold/permission with an event type and define a condition that prevents the event from occurring. You can define a service business rule for user-defined service event types and built-in event types. For more information on event types, see Event Types view (on page 1).

In addition, you can define filter criteria to determine the entities for which the service business rule applies. This is especially important for a permission, since N4 automatically applies the permission to the entities that satisfy the defined filter criteria in the service business rule.

You can also use a service business rule to prevent an event type from occurring until you record a prerequisite service event for the target entity. For more information, see Rules types (on page 1).

For an existing Simple Hold or Simple Permission service business rule, you can configure an auto update rule to automatically add/release a hold or grant/cancel a permission when an event occurs. For more information, see Auto Update Rule form (on page 1).

You can add service business rules, and edit or delete existing service business rules from this view.

In addition, you can use the Actions menu to:

• Recover Obsolete (on page 1): Recover deleted service business rules.

• Purge (on page 1): Purge service business rules.

• Export SNX File: Export the selected service business rules as an XML file using the snx.xsd format.

• Copy Reference Set: Copy service business rules from another entity set.

Service Business Rules Columns